Swedish fintech company Klarna, known for its “buy now, pay later” services, is reversing its decision to replace human ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

Business Tech News #1 – Klarna is hiring back human help after going all-in on AI. Klarna ... 4 – A Wix executive explains how its YouTube integration is helping small businesses lean into ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Artificial intelligence might be the future of the workplace, but companies that are trying to get a head start on that future are running into all sorts of problems. Klarna and Duloingo have been ...

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...

Klarna's AI Assistant ... AI-powered chatbots initially handled common API integration questions. However, when customers faced complex debugging issues, automated responses led to frustration.

The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship CRM product about a year ago in favor of its own homegrown AI system.

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship CRM product about a year ago in favor of its own homegrown AI system. But ...