Swedish fintech company Klarna, known for its “buy now, pay later” services, is reversing its decision to replace human ...

Business Tech News #1 – Klarna is hiring back human help after going all-in on AI. Klarna ... 4 – A Wix executive explains how its YouTube integration is helping small businesses lean into ...

Klarna CEO Sebastian Siemiatkowski said ... Siemiatkowski said AI could routinely solve simple problems using basic reasoning. Because complex problems can be "divided into smaller and more ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Klarna's AI Assistant ... AI-powered chatbots initially handled common API integration questions. However, when customers faced complex debugging issues, automated responses led to frustration.

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...

Klarna CEO Sebastian Siemiatkowski said that he plans to reduce the company's workforce by half. He said the company can "do much more with less" through artificial intelligence. The buy-now-pay ...

The fintech firm Klarna is severing its relationships with two of the biggest enterprise software providers in favor of automating its services with AI. And the company says it could potentially ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

STOCKHOLM, Aug 27 (Reuters) - Swedish payments group Klarna ... implements AI to handle customer queries, saying on Tuesday chatbots can sharply reduce the time taken to resolve issues.