Southwest flyers took to Reddit to express their grievances about the missing food and beverage service during short-haul flights in California.

Beginning Wednesday, Southwest passengers will no longer get two guaranteed free checked bags when purchasing a flight. That ...

Many employees who handle boarding and customer service have a different take. The changes are "welcome and long overdue," said Kristina Peterson, a Southwest flight attendant and union ...

Since December, cabin service has ended earlier on flights ... on an announcement shared on March 11, 2025, by Southwest Airlines regarding "changes to drive revenue growth and reward its most ...

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

With this change, Southwest joins every other major U.S ... of maintaining Southwest’s distinctive culture and customer service reputation while meeting financial expectations in an increasingly ...

Flying with Southwest Airlines? You'll now need to pay for checked bags. Here's what to know about fees under the new policy.

Southwest Airlines announces its first transpacific partnership with China Airlines, signaling global expansion and business ...

Editor's Note: Southwest Airlines announced on ... the airline is expected to tell shareholders. Another change passengers will feel: Service will be reduced at some underperforming airports ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

While the Southwest employees who have served as skycaps will be leaving, the airline will be using an outside contractor to ...

which served to improve its customer service and grow its business, the March 11 changes will only alienate loyal customers in favor of increasing profit margins. Southwest has implemented these ...