American Airlines on May 1 will tweak its boarding process and allow first- and business-class customers to preboard, joining ConciergeKey status members, the carrier announced Wednesday.

Fort Worth-based American Airlines is making changes to the boarding process, under the guise of "making the airport ...

The updated boarding procedure reflects AA's commitment to refining its customer service strategy. While maintaining priority boarding for premium cabin passengers and high-tier loyalty members, the ...