Recently, I compiled ten favorite customer service quotes for this column ... (That’s two quotes for the price of one!) No matter how good your technology is, at some point, the customer ...

Shep Hyken is a customer service/CX expert ... Akio Morita, cofounder of Sony, said, “In the long run, no matter how good or successful you are, or how clever or crafty, your business and ...

Frankenmuth is a good option for people in Michigan and Ohio who want great customer service, but shoppers can usually find cheaper rates elsewhere. Find Cheap Auto Insurance Quotes in Your Area ...

Trade associations involved in US broadband and wireless service say competition forces them to have good customer ... phone providers’ customer support. Ars Technica quotes a filing from ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

What companies deliver good customer service, and why are these companies so great at what they do? A quick check of the “best of the best” lists reveals the usual cast of companies–Amazon ...

There is also a major disconnect between what companies see as good customer service and what consumers expect. Tenumah says 80% of companies think their customer service is going well ...

while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

We stay at our favorite resort, which in our opinion has the best service of any place we’ve ever been. My husband and I started talking about why the service is so incredibly good and our ...