Hundreds of new jobs are to be created at British Airways' giant call centre in Newcastle. The news was greeted with shock and delight by the existing 600 workers at the plant who had feared their ...

British Airways (BA) is planning to outsource contact centre work to Capita to gain access to the latest technologies. Although no contract has been agreed, it could soon outsource work to Capita ...

BA is currently recruiting for new positions at both of its under-review call centres. As well as the everyday call centre work, employees at BA’s Newcastle hub regularly take part in work for ...

The centre in Glasgow, which employs 350 people, will shut by November, while a site in London where 50 people work will close next March. BA said that almost 400 jobs would be created at the ...