A well-organized approach ensures that every action is intentional and contributes to delivering excellent customer service. Preparing your call center for the busy season isn’t just about managing an ...

A Zappos employee recently had a customer-service ... combined this with customer service it resulted in employees going on marathon calls. At Zappos, call-center employees are trained to use ...

In an all-to-familiar refrain, another company is cutting services in the name of corporate efficiency and tech-first game plans. As CNN reported, low-cost carrier Frontier Airlines has changed ...