A few tips can help you ensure that you're making the most of this customer service opportunity. Your front desk should be staffed at all times during business hours. If customers have to wait for ...

Remember, the service desk will be your customer contact point ... I hope that this gives you some basic areas to keep you busy. The average service desk implementation takes about three months.

It’s great to be this busy, but it’s also a time when customer service can really suffer. There can be longer than normal delays, tempers can become strained, you can run out of products ...

If you travel with United Airlines frequently, chances are you’ll need to contact customer service at some point ... use United’s 24-hour Accessibility Desk, which can be reached at ...

Being busy is great for your bottom line, but don’t let it be an excuse for letting your customers down. Here are 3 key lessons in customer service. Most business owners and other entrepreneurs ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk ...