With nearly 230,000 people eligible Monday to reopen unemployment insurance claims in Colorado, the call center was so overwhelmed that many only heard a busy signal when they dialed the number.

GLOVERSVILLE — A call center company that set up business in the city less then two months ago will close Friday. King TeleServices LLC, a New York city company, said in August it planned to ...

It was a familiar sound to many Pennsylvanians who have called for help with unemployment claims during the COVID-19 pandemic -- a busy signal. The harsh repeat buzzing was broadcast last week ...

More than eight months after it was launched, Minnesota’s troubled computer system for vehicle titles and license plates continues to overwhelm the state’s customer service center.Most callers ...

Not returning the phone call of a suicidal veteran reaching out to a hotline for help is an unthinkable failure on the part of the U.S. Department of Veteran’s Affairs.

Whether you call or text 988, you'll never get a busy signal or voicemail. "Every call is answered. There's not a message or call back or anything like that," Feeback said.

Employees at D.C.’s 911 call center received an email from their boss telling them they’d be eligible for an $800 bonus if they show up for all ... a busy signal or what he calls “a bad ...

With nearly 230,000 people eligible Monday to reopen unemployment insurance claims in Colorado, the call center was so overwhelmed that many only heard a busy signal when they dialed the number ...