Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

contact center? “All the activities in a call center take ... is best trained and equipped to handle the type of call (sales, customer service, cancellations, specific product and business ...

I'm a customer experience consultant and customer service trainer ... as I know you do as well, that a call center is not just a cost center.