digital communication skills and good quality audio on phone calls can help. Combined with trained real people, they can assist customers with product enquiries, order tracking and problem resolution.

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

Employers value communication skills since they foster ... and viewpoints that differ from your own. Example: “As a customer service representative at X Company, I was praised for my ability ...

Employees who excel at soft skills, including customer service, communication, and teamwork, are highly sought after, whether ...