When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

including computer hardware, operating systems, applications and networks. A help desk analyst requires troubleshooting skill along with good person-to-person communications. See help desk and ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...