instead of you having to deal with chatbots or the contact centre”. The Wisma outlet is OCBC’s latest branch that has lifestyle elements, following a brand refresh of three other branches with ...

OCBC also built a cloud platform to power all its businesses across the region, as part of the first phase of its digital core roadmap running from 2019 to 2022. All its customer touchpoints – from ...

Additionally, a pilot project is underway to test the use of a speech-to-text tool to transcribe and summarise customer calls in real time at OCBC’s contact centre. Organisations in the Asia ...

[SINGAPORE] OCBC has no plans to sell its properties in Singapore’s central business district – and this includes the OCBC Centre, which has heritage value for the lender, said board chairman Andrew ...