The job of customer advocate was created by the NJ Transit ... StewartMader do you even care that people are suffering on these overcrowded trains? This is dangerous. Commuter advocates said ...

To sum it up in one word: culture.” A strong customer care culture helps to promote the following things: • Customer advocacy. • Employee understanding of the customer journey.

I mean, sure, if you chart the stages of a customer relationship, from the point where they don’t know you or care about you ... would I count myself as an advocate for them?

Beahm: "Customer advocacy is a new term. We had an existing product with a similar name, so there was quite a bit of education." Ultimately, Bills secured the funding and headcount. In May of 2014, ...

The Consumer Advocacy Council is calling for The Electricity Authority to make customer care guidelines mandatory. Electricity retailers have admitted to not fully complying with guidelines ...