Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Most companies dread customer complaints. They see them as signs of failure, something to hide in the helpdesk or smooth over ...

KINGSTON, Jamaica — The Ministry of Science, Energy, Telecommunications, and Transport has established dedicated email addresses to streamline the process for receiving and resolving complaints ...