Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

This notion also applies to your content marketing. In this article, I'm going to outline what customer insight is and show you how to apply it to your content strategy; I'll also list some tools that ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

the company's vice president of voice of the customer and customer insights. "Whether you're using mobile banking or working with a local bank as a small business, you're likely interacting with ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Great innovators don’t rely on customers to design the future, but they do rely on customer insight to shape it. They analyse behaviour, pain points, and aspirations. They look beyond what ...

IRIS Elements [1] is the cloud-based flagship solution from IRIS, designed to help accountants and practices manage their ...

Working with Kantar, Nationwide has created a holistic insight ecosystem that provides a top-down view of customer experience across every level. Medallia's technology powers this experience by ...