Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical to quality, also known by the acronym CTQ, are the key attributes of ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland.

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound channel for meeting customer service goals and increasing revenues.

"You can actually go your entire career without ever meeting a customer because customers don't come in and talk to you." He explained that CEOs need to "practically reach out," to customers to ...

Zoom has unveiled its commitment to agentic artificial intelligence, signaling a transformative shift to an AI-first ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task ...

Amazon is shutting down its Chime meeting and calling application on Feb. 20, 2026, and shifting to Zoom for internal use.