Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Informal measures include: The formal Problem Resolution Procedure is available to certain employees for assistance with issues such as discharge from employment, resignation in place of dismissal, ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Poor product onboarding, a lack of personalized support and inefficient return processes only make the problem worse, ultimately damaging customer satisfaction and loyalty. Quick-fix solutions like ...