Achieving identity resolution across every customer interaction is unlikely, but improving identity rates even a little can ...

This approach can leave out an important ingredient: a deep understanding of what problem the brand is solving for the customer – the HCP or patient. "As brand builders, we are interested in the ...

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...

as your customer feels the problem and 2) at a great enough resolution to view customer-perceivable defects. The post Measurement System Analysis Resolution, Granularity appeared first on ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly ...

New developments underline GamingSoft’s desire to advance its igaming solutions, introducing innovative features beyond the ...