It's tricky being an icon of hospitality–like the Essex House on Central Park (the subject of this article) or Nordstrom, Apple, Disney, et. al. due to the mixed blessing of heightened customer ...

As customer service has moved at a rapid pace toward digital channels in place of the telephone, consumers are using more than just words to express their compliments and complaints.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

SLAM Power Solutions (Pvt.) Ltd. has been awarded the prestigious Best Customer Service Icon Award (Large – Platinum) in the Energy/Renewable Energy category at the Business World International Awards ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

→ Customer service is getting worse—and so are customers From the September 30th 2023 edition Discover stories from this section and more in the list of contents ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.