Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Contact centre AI is fast becoming a crucial component of customer service “Contact centre AI is fast becoming a crucial component of customer service,” says Roberge. A positive customer ...

But not every contact centre is up to the task. Did you know that between 40 and 50 per cent of customers say they stopped doing business with a company because of poor customer service? And that more ...