Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Tapping marketing agencies and consultants to conduct audits can help bring a fresh perspective and objectivity to the ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...

Chime customers have several avenues through which to reach customer service: Phone assistance ... prefer a quick solution via messages Email communication if you prefer to write out your issue ...

Recent experiences with One Communications (OC), formerly GT&T, show that they need to revamp their customer service design to become more efficient and highly responsive when a customer is having ...

said Fred Taylor, senior manager of proactive customer service communications at Southwest Airlines, Dallas. ?More voice messages were being left, which created the potential to miss critical flight ...

AT&T is eliminating 88 customer service-related jobs in Sunrise, according to a company filing with the state. The ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...