Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Great customer service experiences require every touchpoint between the brand and its customer be connected to a customer-centric communications strategy. A customer-centric communications ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

Navigating poor customer service can feel like being stuck in a never-ending loop of frustration. In one such case, one ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...

said Fred Taylor, senior manager of proactive customer service communications at Southwest Airlines, Dallas. ?More voice messages were being left, which created the potential to miss critical flight ...

Energy Minister John Abdulai Jinapor has called for sweeping reforms in how power distributors, especially the Electricity Company of Ghana (ECG), communicate with their customers during outages.

In addition, JZMOR has conducted in-depth cultural adaptation optimizations for language support, ensuring that customer ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...