Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and Waldorf Astoria.

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. It’s common business knowledge that it’s cheaper to retain a current customer than ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...

Here's why 52% of customers said they would be willing to pay more to do business with a brand that gives back.

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data ...