By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

The strong customer service can be seen throughout the company's financial results. Every company claims to have great customer service, but this company has the results to back it up. Ask any ...

The first is that customer service is the most important factor ... most contact centers will realign to follow the zero-touch model, the above two facts—combined with the breakneck speed ...

CLV is extremely important for those organizations that are embracing the modern view of a service-based model and the future of customer experience. A customer lifetime value model puts emphasis ...

It was a great experience, and we have drawn from their example in developing our customer service model with an overall goal of providing “white glove service” to each customer. Here are a ...

Today, artificial intelligence (AI) has become a cornerstone of customer service and many companies are touting their automated systems as the pinnacle of efficiency and convenience. A rude ...

However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring revenue model. Recurring revenue occurs when companies find a way to turn a one-time ...