These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

Researchers have developed a new forecasting model that helps companies more accurately estimate how many customers are interested in a product -- even when key data is missing. The study introduces a ...

Q2 2025 Management View CEO Brian Niccol highlighted the progress of the "Back to Starbucks" strategy aimed at customer-centric turnaround. The strategy focuses on investments in labor, store ...

"Implementing an automated customer service model is crucial in today's fast-paced environment, as it allows businesses to provide timely and efficient support to their customers," said Barry ...

Chewy's customer-first service model underpins its strong brand, allowing the firm to amass a customer base of more than 20 million annual active members, with robust subscription penetration and ...

As AI technology continues to evolve and be applied, the customer service model in the financial industry will become smarter, more efficient, and more human-centric. Company F's experience ...