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Customer Service Agent Was Told To Change His Call Script, And Now The Company Is Losing Their Top Rated Status
The post Customer Service Agent Was Told To Change His Call Script, And Now The Company Is Losing Their Top Rated Status first on TwistedSifter.
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The Key To Crafting Call Center Scripts That Improve Customer Service Voice
These scripts provide a framework while allowing room for personalisation. Customer service voice is a crucial component of any call center script. Agents must convey warmth, confidence ...