Certain phrases, in particular, are absolutely unacceptable when working with customers. I’d like to offer a couple here, and also offer the top choices from four other customer service ...

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: A customer is the most ...

And, I don't think I'm alone. Most of these phrases although they are often irrelevant, seem to have somehow become so ingrained within the norms of customer service I doubt they could be removed ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data.

Customer service' is a massively misused phrase. Customer mistreatment, customer disservice, or customer disdain might be more apt descriptions for the vast majority of customer-facing departments.