CRM can also serve as a lead indicator of the success of specific product or service launches and ... enterprise resource planning and customer relationship management solutions for organizations ...

Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading ...

A customer relationship management, or CRM ... agents will place particular emphasis on automating sales and customer service tasks. Depending on the complexity of a given task, they either ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

When each party in a customer service relationship feels valued and trusted ... As team members move up the management ladder, service leaders also have a responsibility to support the career ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...

The Customer relationship management system (CRM): helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates marketing ...