CRM can also serve as a lead indicator of the success of specific product or service launches and ... enterprise resource ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Brands can partner with influencers to build credibility and connect with their audiences. However, marketers often struggle to find the right influencers and spot fake followers. Continue Reading ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

which oversees customer service and effective service delivery; transformation management, which drives innovations and process changes; relationship management, which manages the overall ...

When each party in a customer service relationship feels valued and trusted ... As team members move up the management ladder, service leaders also have a responsibility to support the career ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...

The Customer relationship management system (CRM): helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates marketing ...