Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises that ...

The housing association sector has been ranked the second worst for customer service, owing to issues with communicating with ...