AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with authentic support. The post AI improves customer service only when it ...

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions while optimizing operational efficiency. ELA Solutions emerges as a ...

customer service, finance, and operations. The firm then introduced more sophisticated and industry-specific versions of its core solutions. In September 2023, ServiceNow was one of the first ...

NiSource congratulates our employees across the company for their commitment to customer service and their work to continually improve how customers do business with us.

SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion ...

Consultative selling is about building trust and guiding prospects. How you can make it work for your business.

DALLAS, TEXAS, TX, UNITED STATES, May 12, 2025 /EINPresswire.com/ -- Cognigy, a global leader in AI-powered customer service solutions, and SpinSci Technologies, a ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

Kemtek’s new national service executive, Gnesen Naidoo, discusses his approach to leadership in business – and how it relates ...