Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Both they -- and customers -- have been known to hold up transactions merely to attend to a telephone ... by handing a completed order to another customer with minimal disruption to the customer ...

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to ...

Whether a receptionist is scheduling an appointment or a nurse is answering a question, excellent phone etiquette and customer service is required to prevent patient attrition and spread of ...