I travel nonstop. Here are 12 places you absolutely have to see in 2024. Wait, are you allowed to record a phone call with a customer service representative? Hang on. Are you even allowed to ...

“And we’re seeing this lack of customer service across all segments of the travel industry: employee shortages, supply chain delays and a lack of management planning.” So what can you do to ...

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service ... Dear Meghan and Jay, The entire travel industry was shaken by the pandemic, so ...

The platform will also partner with other airlines and integrate with loyalty programs, so travelers can both earn and redeem ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

How far have they taken AI in travel? The travel industry is leading in AI adoption, especially when it comes to customer service. Airlines, hotels and car rental companies use artificial ...

The travel segment reverses the gains in satisfaction ... to be taking advantage of lower volumes to improve its customer service, including eliminating change and cancellation fees for all ...

and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel experts say hosts' greed and lack of customer focus have tarnished Airbnb's ...