The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one pro ...

it will lay employees off, the people said, citing an internal resource site. The benefits operations unit oversees multiple subdivisions that help manage customer service, claims, enrollment ...

There seems to be no end in sight for mass tech layoffs, as Verizon reportedly told a bunch of their customer service employees that layoffs were all but certain to hit their company next.

(Reuters) - Verizon Communications Inc held a meeting with customer service employees to notify them of upcoming "restructuring" and "streamlining" measures that are all but certain to result in ...

Southwest Airlines LUV received encouraging tidings on the labor front when the union, International Association of Machinists and Aerospace Workers (IAM), covering its customer service employees ...

WASHINGTON, Dec 15 (Reuters) - Southwest Airlines (LUV.N), opens new tab customer service employees overwhelmingly ratified a new five-year collective bargaining agreement that includes an ...