These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

In January 2024, the carrier laid off hundreds of people working in customer service-related positions, including 335 Phoenix employees and 321 in Dallas-Fort Worth. Those employees helped ...