I am a Customer Experience Futurist, Author and Keynote Speaker. Our customer teams are absolutely critical now. It is so important we celebrate them in light of Customer Service Week. Who answers ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. It is important to note that the reason for NCSW wasn ...

Last week marked Customer Service Week across many organisations ... the prohibition of advertising by the Medical Practitioners Board. Customer engagement was seen as a possible avenue for ...

MTN’s theme for the 2022 Customer Service Week is “No US without U” to appreciate the loyalty of customers and partners to the brand. MTN, through this year’s celebration, is showing its ...