Indeed, if you conduct any kind of internal customer service training, these can serve well as the backbone for what should be covered. (Note: I’m revisiting here my work on these pages ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

And they vent. Smith, who has been driving for 14 years, was one of the students in a recent class, and he said he’s never had such an intense customer service training session. “It’s very h ...

Progressive has tens of thousands of customer service agents and has high costs in training them. Using a finetuned large language model, the students created a chatbot that can supplement the ...

"Lowe’s new AI tool to boost customer service and staff training" was originally created and published by Retail Insight Network, a GlobalData owned brand. The information on this site has been ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

Victoria Friendly, a customer service training program, is in the works. The Victoria Chamber of Commerce is expected to roll out the program to members in May. Four businesses and its employees ...