Some people think the world owes them something, and customer service folks are used to dealing with Karens. Fortunately for these partners, being good customers paid off big time. If you need proof ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

Priceline is a popular online travel agency offering discounted rates on flights, hotels, rental cars, and cruises. Whether you need assistance with bookings, cancellations, refunds, or general ...

food delivery service when your order never arrives, or maybe *** hotel when there's *** problem with your stay. Those ...

Although the majority of hotels are behind airlines when it comes to digital customer service, hotels have a significantly larger opportunity to improve customers' experience via mobile.

The final two experiments created hypothetical check-ins online that included assessing whether a customer personalizing a room or using the hotel's data based on previous preferences was more ...