A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the ...

Retail businesses are embracing technological advancements to enhance customer experiences and optimize performance. In his latest research, Sucharan Jandhyala explores how advanced customer tracking ...

Retail’s workforce contraction isn’t reversing anytime soon. Brands that succeed will focus on tools that empower smaller ...

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing customer data from the surrounding area.

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...