Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...

This report underscores the rising significance of hyper-personalization, convenience, speed, and proactive customer service across various retail sectors. As the retail landscape continues to evolve ...

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing customer data from the surrounding area.

Because of its pervasive use and real-time convenience, mobile is a disruptive technology that must be immediately addressed by customer service providers across all markets. The following are six ...

For retailers, offering advertising space and services across their owned channels brings ... Our New Stream Media solution helps retailers design and implement retail media platforms that enhance ...

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...