Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

The agency is abandoning an initiative aimed at preventing fraud, the latest example of a failed effort by Elon Musk’s ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck." "We need to show how bad we ...

What can I do without?" Changes could make it harder for people to claim Social Security, staff say The mounting customer service crisis at the SSA comes as the Trump Administration and the White ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service.