News

Government customer service shake-ups have the less tech-savvy on edge
The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...
AARP6d
On Social Security’s Front Lines, Customers Seek Service — and Reassurance
The agency, which administers $130 billion in monthly payments to more than 73 million Americans, said in a recent statement ...
SSA Acting Commissioner Says 'Wasteful DEI And Gender Ideology' Contributed To Poor Customer Service And Delayed Benefit Decisions
The Social Security Administration is bringing back National Social Security Month this year for the first time since 2019. In a statement on April 22, Acting Commissioner Leland Dudek said the annual ...
Brattleboro Reformer8d
Letter to the Editor: Social Security Administration needs to improve customer service
Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...
Concord Monitor11d
Opinion: New commissioner should prioritize fixing Social Security’s customer service crisis
She lives in Bow. Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Granite Staters in the lurch ...