Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. U.S. World; ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...

In a separate PUC oversight, called the Quality of Service Report, Xcel was penalized $1.67 million for its customer service lapse. That money will be refunded to all customers, a total of $1.04 ...