Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

The largest contract was $1.73 billion, unanimously awarded Tuesday by authority commissioners to TransCore LP of Union to operate the customer service center, bypassing the current E-ZPass ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. U.S. World; ...

If your question or concern requires an in-depth explanation, or if you'd rather speak to someone in real time, you can also call TSA. The agency's customer service can be reached at (866) 289-9673.

In a separate PUC oversight, called the Quality of Service Report, Xcel was penalized $1.67 million for its customer service lapse. That money will be refunded to all customers, a total of $1.04 ...