You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...