Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

A group of House Republicans are warning new Social Security Administration Commissioner Frank Bisignano against making more ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.