Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system.

The AI system can then apply that routing intelligence to making workforce management decisions — how many of this or that type of human expert (tech support vs. billing problem) is needed ...

Zurich Insurance Group is using AI in its new customer relationship management system to ... Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service.

On Friday, October 20, the identity management platform Okta said it suffered an intrusion in its customer support system. As an access and authentication service, a breach of Okta always comes ...