Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Sometimes it is hard to imagine how some people can be so unhappy. Every business from Fortune 500 companies to small boutiques has seen its fair share of whiners and ...

or just taking a moment to think before saying or acting out in an angry way.” Tips for Dealing with Your Teen’s Anger If you find yourself frequently on the receiving end of your teen’s anger and ...

Ingbert Liebing, the boss of German local utilities association Verband Kommunaler Unternehmen (VKU), told Reuters that its customer service centers have had to deal with more "desperate" customers.