Every business eventually has one -- a client who is high maintenance, egotistical, hard to please or generally unpleasant to work with. While in some instances it may be in the best interest of ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may ...

In fact, you’re obligated to deal with difficult clients in a way that best helps your company succeed. Because if someone is difficult enough that he or she is slowing down your business by ...

One consultant friend has a “pain in the ass tax”. For projects she doesn’t want or clients who are particularly difficult, she increases her hourly rate up front to justify the aggravation.

In a client-focused role, we can all hone our skills to make these difficult conversations a little less stressful. While these types of conversations may never be fun, they can be necessary.

“You have to consider that the main objective is to maintain a healthy relationship with the client for the good of yourself and the company. Do not take personally what happens to the difficult ...

As a self-employed professional, I’ve learned the hard way that saying “yes” to every client can lead to a world of stress. Through trial and error, I’ve discovered three foolproof ...