That’s the power of good customer service and illustrates the importance of having excellent customer service skills. Keep reading to learn about what these skills are and the top ones to start ...

Customer service is a vital part of any ... Another tip is to give yourself a break. If your good listening skills start dropping off, you may be experiencing burnout. When burned out, you might ...

Below, a panel of Rolling Stone Culture Council members share 10 specific skills or traits they ... people in customer-centric roles need to be good storytellers. This will positively impact ...

The speed of resolution directly ties to expertise. What separates the good from the great is empathy. The ability to 'fix the customer' before you 'fix the problem' means that customer service ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in ...

The answers, then, must display professionalism, good communication skills, management of customer expectations and the best possible result given the situation – aka, ensure good customer experience.

And it’s not like customer satisfaction rates are skyrocketing, according to Statista. What kinds of call center agent skills make a good agent? Call center agent skills should include ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

Ridofranz / Getty Images Selling insurance requires good customer service skills, high energy, and a knowledge of insurance products among other things. As an insurance agent, you may work ...