Apparently, when a customer called a restaurant using that number and the phone call lasted longer than 45 seconds, Grubhub would assume an order had been placed, and they took credit for it.

By cross-referencing Seamless and GrubHub restaurant addresses with the city's restaurant inspection database, NBC 4 New York was able to flag possible ghost kitchens.

SPOKANE, Wash. — Imagine ordering a pizza for dinner – you’re hungry and waiting, but it never shows up. “We got a call a couple of weeks ago. The guy said, ‘Where’s my pizza? I ...

The restaurant owner is on the phone with a Grubhub representative, seemingly trying to clear up his confusion of the order’s total. Advertisement The order receipt shows two items that cost $7. ...

Grubhub agreed to pay a $3.5 million lawsuit to customers in Washington D.C. after charging hidden fees from 2016 to 2022 The company is set to issue $2.7 million to customers and $800,000 to DC ...

The Grubhub invoice, now seen around the world, shows an Illinois restaurant only pocketed $376.50 from more than $1,000 in food orders. The invoice includes a commission, a fee and special ...