HSBC Hong Kong has used insights from its CEM and CLCM platforms to transform its digital account-opening process for customers. Streamlining the process is one key area of CX improvement.

The rate on HSBC's Regular Saver account is fixed for 12 months from the time of opening the account, under the bank's terms. But HSBC UK announced on Monday that from December 1, it will increase ...

Eight of HSBC UK's savings accounts will experience rate reductions, with the initial changes scheduled to take place in just a few days. For instance, the online Bonus Saver account will see its ...