My insurance with Health Net cost $1100 a month ... and it's a doctor I refuse to go to. I called their customer service and they had no idea what I was talking about, did not help me at all ...

When it comes to customer service, health insurance companies rank dead last ... Four plans--Highmark BCBS, Health Net, Medicaid, and Anthem BCBS--received "very poor" ratings and ranked in ...

Today only two things predict whether someone will buy your insurance or your ... Our research shows that health insurers must: Prioritize customer service improvements. Customers reported ...

An annual survey of insurance ... Health Net could immediately be reached for comment. To perform better in customer experience, Forrester found that insurers could invest more in customer service ...

TriWest said it is working on the issues, including adding staff to its customer service lines. So far in 2025, Health Net’s claims call center has averaged 10,960 calls a day, nearly three ...